Order & Delivery

We strive to make the ordering and delivery process as easy as possible for our customers. In the unlikely event that you encounter any questions or other problems, please do not hesitate to contact us.

Ordering process

If you want to order one of our products Groenensteyn Lighting, you must first add the desired product to the shopping cart on the product page. You do this by clicking on the button with "Add to Cart".

Here it is important to check whether you have selected the correct variants. If all this is in order then press the button "Secure Checkout". On the information page you must enter the correct address details, make sure that all details are entered correctly. When these details have been entered correctly, you can click the "Continue To Shipping Method" button. 

The "Shipping" page offers the possibility to check the specified address data again. You can also see that every shipment in the Netherlands and Belgium is delivered completely free of charge. In countries we also ship, these costs are automatically calculated and shown in the screen. You can now continue by pressing the button "Continue To Payment Method".

With the payment options you can choose from various payment options. At Groenensteyn Lighting all payment options are provided with SSL encryption, this means that you are always assured of a safe payment environment with us.

Dutch customers:

  • iDEAL
  • Credit card: VISA & MasterCard

Belgian customers:

  • Bancontact
  • Belfius
  • Credit card: VISA & MasterCard
Customers from United Kingdom (UK):
  • Credit card: VISA & MasterCard

    European customers:

    • Credit card
    • EPS
    • Sofort Banking

    Customers from the United States (VS):

    • Credit card: VISA & MasterCard

    Customers from Australia:

    • Credit card: VISA & MasterCard

    Worldwide customers:

    • Credit card: VISA & MasterCard

    Finish Order

    After you have chosen the correct payment method, you have to press the "Finish Order" button and you will be redirected to the secure payment environment of your chosen payment method. Follow the instructions on the relevant page to complete your order. If you unexpectedly experience nuisance when placing your order, you can always contact us.

    Sent Risk-Free

    Your package will be shipped insured and provided with a track & trace code. This makes ordering a chandelier via our website completely risk-free.

    Delivery time

    The delivery times of our chandeliers vary by type of chandelier. Your chandelier will state the expected delivery time. We strive to ship to you as soon as possible.

    When your order has been delivered you have 30 days to return the chandelier. Please note that the product must be in new condition. Do you have questions about our return policy? Then you can view the page about the right of withdrawal. If you prefer personal assistance, you can of course feel free to contact us at info@groenensteynlighting.com

    Customized chandeliers:

    Customized chandeliers are especially made for you. You can no longer return them. Unless, of course, there are flaws. We will always look for a solution if you are not satisfied. We recommend if you are unsure to contact us so we can further assist you with chandelier advice.

    Free shipping 

    There is free shipping for all locations in The Netherlands & Belgium. Do you live outside Belgium & The Netherlands? We do ship worldwide! Look for the shipping fee in our online store. 

    Installation service

    We have an installation service. Our chandeliers are installed by an expert to ensure that your chandelier will be attached to your ceiling properly. In our online store you will find by product information if there is a installation service for the chandelier and in which country's. Do you live outside the country's of the installation service? We will provide with your order a customized installation plan which will guide you through the installation process step by step.

    Shipping policy

    The shipping time differs per product. We have three types of products: already in stock, made by order or custom-made. The shipping time is indicated in our webshop and we will contact you for the expected delivery date. Keep in mind that a chandelier is a unique handmade product. The advantage of this is that you have something exclusive, which should definitely be worth the wait.